E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing JUUL Pods for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual vented within the Customer Service Representatives’ Chat explaining that the earlier day’s delivery regarding two nicotine eBooks to two certain customers had been delayed due to a combine up involving the “cookies” feature as well as the computerized payment system. The particular chat transcript shows that the personal was satisfied with the book’s content material, but was however frustrated because the eBooks were not really yet delivered when he went to check them within. The chat representative explained that inside order for the particular eBooks to be delivered by the particular end of the day, they would require to be up-to-date with all the correct details regarding nicotine vapor levels in a new variety of public locations.
Because it turns out there, two new orders placed by a couple of different individuals location the Vaporizer En aning into a super-hot niche. These requests placed in both retailers are for a couple of very popular ebooks: the Nicotine plot, and the Smoking gum. This is usually good news for the L lectric Tobacconist, because the potential market for e-cigarette accessories is large. If the Vaporizers demonstrate to be successful then we may very well see a good increase in typically the quantity of retail establishments selling vaporizers all through the country.
Two days later on, on August 3 rd, the company begins to receive calls regarding two additional orders placed by 2 more different persons. The company immediately sends the very first order, that is regarding thirty dollars well worth of products, to the e-mail box of 1 of the holders. One call is made to confirm the order and another thirty dollars is credited to the particular e-mail box. That takes a while longer than the 30 seconds it got to place the very first order, but at least the e-tailer knows to retain the inventory amounts up.
A few short days and nights later, on August 5th, we discover that another group of thirty packages has arrived at the e-tailer. One package contains three 100 and fifty-five deals, a direct result the 2 orders placed formerly. Less than one minute is wasted during the chain of buying, but by typically the end during, presently there are already 3 hundred and fifty packages in transit. This is a severe delay as a result of sheer number regarding products. Due to the fact that this will be the fourth busiest week of the year, it is clear that something is seriously completely wrong.
These day, September 2nd, another batch associated with three hundred in addition to fifty packages is received. These, on the other hand, are just a part of the many 1000s of packages which have accumulated during the past 8-10 months. The electric Tobacconist is furthermore experiencing unprecedented delays due to the particular overflow of enterprise. It requires four extra hours to finish processing the request and the business is forced in order to turn down demands for previously made available services.
Finally, on Sept. 2010 5th, we get yet another package. This time around, however, there are four plans left. In addition , about three of the plans contain smoking paraphernalia. It is difficult to see just how an industry which usually has caused it to be feasible for literally anyone to access the electronic cigarettes with the employ of an world wide web account, could become experiencing such holds off in the source chain process.
L lectric Tobacconist has arrived at new levels regarding shame and humiliation. It truly is my hope that article will be of assistance to any consumer or retailer needing a friendly, expert, honest and knowledgeable e-commerce management group. I am aware the aggravation connected with experiencing extreme delays in the distribution of your respective goods, as well as the disappointment associated with having in order to decline service to be able to a customer centered solely on their request. I feel also conscious of the particular frustration that retailers who experience severe delays may be going through when working along with a manufacturer or perhaps distributor who will be not cooperative. Presently there are several concerns i believe usually are critical and deserve appropriate answers before I discuss these people with my clients. If you are needing a Accountable E-Commerce Manager, you should feel free in order to get in touch at any kind of time.